DTEN Flexible Services

DTEN prides itself on service as much as hardware. Orbit and DaaS provide scalable options that grow with you.

The DTEN Service Offering

To show our appreciation of all the companies that have chosen our products since our launch, we developed programs and platforms catered around their needs.

DTEN_Services_Benefits_02

Orbit Customer Service Platform

Access powerful management and maintenance device tools, an enhanced product warranty, and a personalized version of DTEN’s comprehensive customer success and support network.

  • Worry Free IT Support & Services
  • Advanced Product Warranty
  • Enhanced Customer Support
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DaaS IT Subscription

Enjoy a scalable, easy to deploy world-class communications and collaboration experience, with a variety of subscription options, across your conference rooms

  • Easy Procurement
  • Seamless and Hassle-free IT
  • Simple Technology Upgrades
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DTEN Orbit Service Plans

Basic

Included FREE with ALL DTEN Services*

Plus

Pro¹

Device Manufacturer Warranty icon icon icon
Remote Device Update and System Status Monitoring icon icon icon
Extended Warranty for the Term of the Subscription - icon icon
Remote Device Repair and Management - icon icon
Advance Parts Replacement¹ - icon icon
Product Trainings Recorded Recorded Instructor-led
Support Hours (Excluding Major Holidays) 24/5 24/5 24/5
Service Level Objectives 4 Hrs 4 Hrs 2 Hrs
Support Channels Email / Chat Email / Chat Email / Chat / Phone
Customer Success Manager - - Pool
Service Check-in - - Monthly
Executive Business Reviews - - Remote
Pricing FREE Contact Sales Contact Sales

Personalized service plans available for large deployments 1 Currently available in only to US and select EU customers * Plus the remainder of the limited warranty period

Terms and Conditions

DaaS: As Simple as 1 - 2 - 3

  • 1
    Select Your DTEN Solution
  • 2
    Select Your Service Plan
  • 3
    Select Your Subscription Term
DTEN D7

DTEN D7

All-in-One Solution for Zoom Rooms

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DTEN ME Pro

DTEN ME Pro

All-in-One Desktop Solution

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DTEN GO with Mate

DTEN GO with Mate

Collaborative Touch Solution for Any Display

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DTEN ON

DTEN ON

Dedicated Appliance for Zoom rooms

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DTEN ME

DTEN ME

Personal Collaboration Device

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Schedule Your Free Demo Today

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30 Day Free Trial

Give DTEN a try for 30 days at no charge. Cancel anytime - but we think you and your workforce will love it.

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