DTEN Orbit

The Ultimate Customer Experience Platform

Designed to Enhance the DTEN User Experience

Access powerful management and maintenance tools, an enhanced product warranty, and a personalized comprehensive customer success and support network.

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Ease of Management

Delivers workspace insights and device monitoring services with easy account set up for quick device onboarding for DTEN devices.

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Maximizes Investment

Provides a window into collaboration environments across an organization, highlighting how devices are performing and being used.

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Peace of Mind

Includes a lifetime device warranty as long as the device is managed by the service (business) - available for all DTEN devices.

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Flexible Terms

Offers subscription plans to meet the needs of every customer. Orbit can be added to DTEN products at any time - not just when the original purchase is made.

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Seamless Service Platform

Designed to enhance the DTEN user experience, Orbit is designed for growth, incorporating new services based on customer feedback.

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Worry-free IT Support & Services

Control your devices with tools like centralized and remote device and user management, diagnosis and repair; device status and health monitoring; and firmware updates.

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Advanced Product Warranty

Minimize equipment downtime with advance parts replacement and comprehensive device coverage. Products are protected by our extended warranty for the length of your plan.

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Enhanced Customer Support

Get up to 24/5 access to DTEN’s knowledgeable experts with live or pre-recorded product trainings, live customer support and personalized and dedicated support options.

Orbit Service & Support Plans

Basic

Included FREE with ALL DTEN Services*

Pro

Device Manufacturer Warranty icon icon
Remote Device Update and System Status Monitoring icon icon
Extended Warranty for the Term of the Subscription - icon
Remote Device Repair and Management - icon
Advance Parts Replacement¹ - icon
Product Trainings Recorded Recorded
Support Hours (Excluding Major Holidays) 24/5 24/5
Service Level Objectives 4 Hrs 2 Hrs
Customer Success Manager - Pool
Service Check-in - Monthly
Executive Business Reviews - Remote
Pricing FREE Contact Sales

Personalized service plans available for large deployments

* Plus the remainder of the limited warranty period

Terms and Conditions

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