As companies increasingly embrace remote and hybrid work models, a robust device management strategy for videoconferencing and collaboration devices isn’t just beneficial—it’s essential. Preventing downtime during critical meetings is paramount.

Imagine you’re a CEO, about to close a crucial deal with a client, and suddenly a videoconferencing device fails to power on due to a missed software update. Such an issue, easily preventable with effective device management software, could have been identified and resolved remotely by your IT team, or even by you with a quick glance at a well-designed dashboard, long before your important call.

DTEN Orbit is a cloud-based device and user management platform that goes beyond basic device management. Here’s a breakdown of its features, starting with the entry level Orbit that’s included with every DTEN device, and the options beyond the basic license:

DTEN Orbit: More Than Just Device Management

DTEN Orbit is designed as “The Ultimate Customer Experience Platform,” offering a central dashboard for managing DTEN devices, users, and the overall DTEN user experience.

Basic DTEN Orbit License (Included with every DTEN device):

Every DTEN device that is newly purchased comes with a basic DTEN license for Orbit, which provides essential functionalities for maintaining device health and performance. 

This typically includes:

• Device Monitoring: Users can easily view the status of their DTEN devices (both online and offline), current device version, and device settings. 

• Firmware Updates: The basic license allows for managing and pushing firmware updates to DTEN devices. This ensures devices are running the latest software, which is crucial for security, performance, and accessing new features.

• Basic Diagnostics and Repairs: While not as extensive as advanced tiers, the basic license provides some diagnostic capabilities

Unlocking the Full Potential: DTEN Orbit Pro

DTEN Orbit Pro is meticulously designed to elevate your collaboration experience, offering a comprehensive suite of features that extend far beyond basic device management. It’s an investment in uninterrupted productivity, enhanced support, and the future-proofing of your communication infrastructure.

Key Facets of the Orbit Pro License:

• Extended Assurance with Advanced Parts Replacement: Minimize costly downtime and ensure business continuity with a proactive approach to hardware maintenance, ensuring stable operations with minimal disruption.
• Enhanced Customer Support: Gain unparalleled access to DTEN’s expert engineers with 24/5 access. This isn’t just about extended hours; it’s about priority queuing and a relentless focus on resolutions. 

Exploring the Advanced Features offered by Orbit Pro

DTEN Orbit Mission Control: (In Beta) Serves as a powerful operations tool, empowering DTEN’s support personnel to efficiently manage DTEN devices located on client premises remotely. Leveraging robust web and WebRTC technologies, the platform seamlessly integrates with DTEN’s broader device management ecosystem to provide secure remote administration. This is further bolstered by its utilization of peer-to-peer (P2P) connectivity, ensuring minimal latency, coupled with end-to-end encryption and stringent access controls to guarantee maximum security for organizations managing their devices.

DTEN Orbit Audio: A significant focus of DTEN Orbit is on optimizing the audio experience, which is paramount for effective video conferencing. The platform offers enhanced extensibility specifically for DTEN Android devices. Crucially, DTEN Orbit also enables robust support for third-party audio devices. This includes popular professional audio solutions like the Audio Technica ATDM-0604a and Shure products such as the P300 and ANUSB-Matrix.

Integrated SIEM Reporting for Enhanced Security: DTEN Orbit includes a dedicated security service focused on comprehensive SIEM (Security Information and Event Management) reporting. This service is designed around user parameter settings, detailed security event logging, and the generation of both instant and periodical security reports. It actively monitors for and alerts on critical events such as login attempts, account status changes, and abnormal access from suspicious IP addresses.

Ready to See DTEN Orbit in Action?

Want to dive deeper into how DTEN Orbit can revolutionize your meeting spaces and streamline your IT operations?

Watch our most recent webinar to learn more.or request a personalized Orbit demo.