FAQs

  • Q: What or Who is DTEN?
    A: DTEN designs turnkey solutions to simplify collaboration for next-generation workplaces.
  • Q: How does DTEN Share technology work?
    A: DTEN's technology works with a dedicated Wi-Fi network built into its interface and hardware. This allows for an immediate, secure internet connection void of complex set-up procedures.
  • Q: How many dongles can connect to the display simultaneously?
    A: One dongle can be used to share content onto the display. However, up to seven additional dongles can be connected simultaneously on standby.
  • Q: How many touch points do you support the display?
    A: Currently, DTEN provides 10-touchpoint integration.
  • Q: Do I need any training to use DTEN software?
    A: DTEN's operating system is designed to have an easy-to-use user interface and is highly intuitive. There is a zero learning curve.
  • Q: Do you support video conferencing or other collaboration software?
    A: Yes, we are technology agnostic and can offer complete support for all collaboration software through our optional PC module.
  • Q: Which operating system does the display run on?
    A: Currently all our displays run on a highly customized Android system. DTEN also provides support for an optional PC module running on Microsoft Windows.
  • Q: Where can I download the latest software for DTEN?
    DTEN?here is no driver required for DTEN. We provide free, automatic updates for the displays.
  • Q: Are any wires required for the display?
    A: Only a power cable is required for the display. A mobile stand can be implemented for more mobility.
  • Q: What type of glass are the displays made of?
    A: We use Samsung Grade A and LG glasses for DTEN's products.
  • Q: Where do you ship your units from?
    A: Our warehouse is located in California, and our distributors are located globally.
  • Q: Do you have any safety certifications for your product?
    A: Yes, we have CE, FCC, and cTUVus certifications. We are FCC Class B, which is good for both residential and office spaces and also have our products declared under RoHS.
  • Q: Does DisplayTen have a RS232 port?
    A: DisplayTen has a standard VESA Mounting Interface and can be mounted onto the wall or a mobile stand.
  • Q: What are the resolutions of the displays?
    A: The 55" and 70" offers 1080P resolution, and the 84" offers 4K resolution.