{"id":28551,"date":"2025-08-26T18:48:06","date_gmt":"2025-08-26T18:48:06","guid":{"rendered":"https:\/\/www.dten.com\/?p=28551"},"modified":"2025-08-26T19:08:40","modified_gmt":"2025-08-26T19:08:40","slug":"dten-helps-slash-2-million-in-annual-costs-for-the-office-of-defense-services","status":"publish","type":"post","link":"https:\/\/www.dten.com\/ko\/customer-stories\/dten-helps-slash-2-million-in-annual-costs-for-the-office-of-defense-services\/","title":{"rendered":"DTEN Helps Slash $2 Million in Annual Costs for the Office of Defense Services"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">The strategic use of DTEN technology in courts, correctional facilities, and other key locations resulted in faster service delivery and substantial savings.<\/h2>\n\n\n\n<p><br><a href=\"https:\/\/ods.delaware.gov\/\">The Office of Defense Services (ODS)<\/a> in Delaware provides legal defense to individuals accused of crimes through its three divisions: Central Admission Services, the Public Defender\u2019s Office, and the Office of Conflict Counsel. ODS stands out by adopting a holistic defense approach, which requires regular, in-person interaction with clients\u2014a model that poses challenges, particularly in terms of scheduling and logistics.<br><br>To address these issues, ODS partnered with <strong>DTEN<\/strong> to modernize its communication infrastructure and streamline client interactions. The results were impressive: <strong>increased efficiency across the criminal justice system and cost savings of approximately $2 million per year.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"DTEN and Office of Defense Services Delaware\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/pjB5_PcCZWo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge: Overcoming Logistical and Communication Barriers<\/h2>\n\n\n\n<p>ODS\u2019s commitment to in-person engagement created hurdles, especially during weekend arraignments. Staff often had to physically travel between clients, correctional facilities, and courts, sometimes hours apart, which caused delays and logistical strain.<\/p>\n\n\n\n<p>As Sam Cucinotta, Deputy Chief of Information Services, explained: \u201cWe had to deal with our clients in person, even on weekends. This involved transporting clients to court, sometimes just for a brief hearing.\u201d<\/p>\n\n\n\n<p>Their existing video systems were outdated, had poor uptime, and lacked remote management features. ODS needed a more reliable, scalable, and easy-to-manage solution that would integrate seamlessly with their existing infrastructure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"506\" class=\"wp-image-28570\" style=\"width: 900px;\" src=\"https:\/\/www.dten.com\/wp-content\/uploads\/2025\/08\/ODS-3.jpg\" alt=\"Judicial Office\"><br><br>The Solution: Seamless Deployment of Modern Devices<\/h2>\n\n\n\n<p>DTEN\u2019s all-in-one video devices checked all the boxes: functionality, ease of use, affordability, and centralized management. As Chris McGonigle, Chief of IT, and one of the key decision-makers, said, \u201cMoving to a cloud-based platform was essential. DTEN\u2019s Zoom-native devices gave us a plug-and-play solution with tremendous flexibility.\u201d<\/p>\n\n\n\n<p>With the goal of zero disruption to client services and court proceedings, ODS deployed <strong>145 <a href=\"https:\/\/www.dten.com\/products\/me\/me-pro\/\">DTEN ME Pro<\/a> devices in diverse locations across the state of Delaware<\/strong>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Courts<\/li>\n\n\n\n<li>&nbsp;Correctional facilities<\/li>\n\n\n\n<li>&nbsp;State and local police departments<\/li>\n\n\n\n<li>Public defender offices in Newcastle and Sussex counties<br><\/li>\n<\/ul>\n\n\n\n<p>The rollout was fast and flawless. \u201cWe deployed the DTEN devices in just two days,\u201d said Cucinotta. \u201cIt was completely seamless\u2014old units went offline, DTEN units came online, and we didn\u2019t miss a single arraignment.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3840\" height=\"2160\" src=\"https:\/\/www.dten.com\/wp-content\/uploads\/2025\/08\/ODS-5.jpg\" alt=\"ODS 5\" class=\"wp-image-28588\"\/><figcaption class=\"wp-element-caption\">DTEN ME Pro installed on a Judicial Bench.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The Results: Seamless Justice with Fast Deployment and Immediate Impact<\/h2>\n\n\n\n<p>The new DTEN system brought significant improvements from the get-go:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The setup time per unit was under 2 minutes\u2014astoundingly quick<\/li>\n\n\n\n<li>Ease of use was simple enough for first-time users without training.<\/li>\n\n\n\n<li>Advanced functionality, including screen sharing, whiteboarding, and remote expert collaboration, was immediately available.<br><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"border-style:none;border-width:0px;font-size:23px;line-height:1.4\">\n<p><strong>\u201cJudges experienced no downtime. Clients met with their attorneys immediately. The justice system kept moving.\u201d <\/strong><\/p>\n<cite><strong>\u2014Chris McGonigle<\/strong>, <strong>Chief of IT<\/strong><\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3840\" height=\"2160\" src=\"https:\/\/www.dten.com\/wp-content\/uploads\/2025\/08\/ODS-2-1.jpg\" alt=\"ODS 2\" class=\"wp-image-28606\"\/><figcaption class=\"wp-element-caption\">A DTEN Me Pro at the Wilmington Police Station.<\/figcaption><\/figure>\n\n\n\n<p>Remote management via <a href=\"https:\/\/www.dten.com\/services\/dten-orbit\/\"><strong>DTEN Orbit<\/strong><\/a> enables ODS to update, reset, or even factory reset devices remotely\u2014eliminating the need for inter-county travel.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-size:23px\">\n<p><strong>\u201cWith DTEN Orbit, we can manage all devices centrally. We no longer need to send technicians across counties to fix minor issues.\u201d <\/strong><\/p>\n<cite><strong>\u2014Sam Cucinotta<\/strong>,<strong> Deputy Chief of Information Services<\/strong><\/cite><\/blockquote>\n\n\n\n<p>Beyond deployment, <a href=\"https:\/\/help.dten.com\/hc\/en-us\">DTEN\u2019s <strong>customer support<\/strong><\/a> stood out. From feature requests to on-site assistance\u2014DTEN\u2019s team ensured uninterrupted service and continuous improvement. \u201cDTEN has been vital in keeping our systems running smoothly,\u201d said Cucinotta. \u201cTheir customer service has been exceptional.\u201d<\/p>\n\n\n\n<p>The bottom line? Thanks to DTEN devices, ODS has:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enhanced service delivery<\/li>\n\n\n\n<li>Reduced travel and logistical costs<\/li>\n\n\n\n<li>Improved access to legal counsel for clients<\/li>\n\n\n\n<li>Saved approximately $2 million annually<br><\/li>\n<\/ul>\n\n\n\n<p>McGonigle summarized the impact best: \u201cEven users with no experience can use these devices immediately. And the cost savings\u2014around $2 million per year\u2014speak for themselves.\u201d<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>Read the Latest Additions to the DTEN Blog:<\/em><\/p>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.dten.com\/ko\/blog\/earning-the-commute\/\">Earning the Commute<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.dten.com\/ko\/blog\/ai-at-the-edge-changes-everything\/\">AI at the Edge Changes Everything<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.dten.com\/ko\/blog\/when-the-meeting-room-understands-the-meeting\/\">When the Meeting Room Understands the Meeting<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.dten.com\/ko\/blog\/dten-d7x-ai-and-the-next-paradigm-of-video-conferencing\/\">DTEN D7X AI and the Next Paradigm of Video Conferencing<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.dten.com\/ko\/news\/dten-appspace-interactive-kiosk-ise-2026\/\">DTEN and Appspace Connect the Modern Workplace with Interactive Kiosk at ISE 2026<\/a><\/li>\n<\/ul>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Driving measurable results. DTEN helped the Office of Defense Services reduce travel costs, enhance client access, and save $2 million annually\u2014while maintaining uninterrupted court proceedings.<\/p>\n","protected":false},"author":20,"featured_media":28631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_genesis_block_theme_hide_title":false,"footnotes":""},"categories":[70],"tags":[224,194,345,344,305],"class_list":{"0":"post-28551","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-customer-stories","8":"tag-business-collaboration","9":"tag-enterprise-it","10":"tag-government","11":"tag-sled","12":"tag-zoom-rooms","14":"with-featured-image"},"acf":[],"_links":{"self":[{"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/posts\/28551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/comments?post=28551"}],"version-history":[{"count":0,"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/posts\/28551\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/media\/28631"}],"wp:attachment":[{"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/media?parent=28551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/categories?post=28551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dten.com\/ko\/wp-json\/wp\/v2\/tags?post=28551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}