{"id":29910,"date":"2025-11-12T15:55:53","date_gmt":"2025-11-12T15:55:53","guid":{"rendered":"https:\/\/www.dten.com\/?p=29910"},"modified":"2025-11-14T15:34:50","modified_gmt":"2025-11-14T15:34:50","slug":"stevens-institute-of-technology-chooses-dten-for-higher-education-video-conferencing-needs","status":"publish","type":"post","link":"https:\/\/www.dten.com\/ja\/customer-stories\/stevens-institute-of-technology-chooses-dten-for-higher-education-video-conferencing-needs\/","title":{"rendered":"Stevens Institute of Technology Speeds Installs and Reduces Support Tickets with DTEN"},"content":{"rendered":"\n

A patchwork of video conferencing tech created multiple points of failure for busy higher ed campus IT team <\/h2>\n\n\n\n


Stevens Institute of Technology<\/a> is is a premier research university located in Hoboken, New Jersey. With more than 8,500 students and 600 faculty and staff across 15 academic buildings, the university’s Academic Multimedia Services team manages approximately 150 technology-enabled classrooms, labs, huddle rooms, and event spaces\u2014an extensive technology ecosystem designed to foster collaboration and innovation.<\/p>\n\n\n\n

The Challenge: Complex, Time-Consuming, and Inconsistent Room Technology<\/h2>\n\n\n\n

As hybrid learning and remote collaboration became central to campus life, the Stevens team faced growing challenges with maintaining and managing a patchwork of disparate technologies. \u201cBefore DTEN, we were stitching equipment together to make it work like an all-in-one system,\u201d says Academic Multimedia Engineer Jesus Candiotti. \u201cIt required multiple devices \u2013 computers,
displays, cables – and each connection was a point of failure.<\/p>\n\n\n\n

With over 150 technology-rich spaces and a lean support staff, consistency and efficiency were key pain points. \u201cWe have about 80 classrooms, 35 conference rooms, 30 labs, and several event spaces,\u201d explains Harry Ortiz, Associate Director of Academic Multimedia Services. \u201cEven small issues like a loose cable or software conflict could consume valuable IT time and disrupt teaching or meetings.\u201d<\/p>\n\n\n\n

\n

Before, it could take a week to build out a conference room. Now we can do it in a day or two, sometimes less. That’s roughly a 35-40% cost savings from our previous setup.” – Harry Ortiz<\/strong>, Associate Director of Academic Multimedia Services<\/p>\n<\/blockquote>\n\n\n\n

At the same time, the team wanted to streamline user experience and reduce reliance on complex setups. \u201cWe don\u2019t like having different manufacturers floating out there,\u201d Ortiz says. \u201cIt\u2019s harder to support, and it\u2019s harder for users to feel confident walking into a room and just starting a meeting.\u201d<\/p>\n\n\n\n

\"Stevens
It became crucial for the IT staff at Stevens Institute to provide reliable campus meeting tech that users felt confident would work every time.<\/figcaption><\/figure>\n\n\n\n


The Solution: Standardizing on DTEN All-in-One Devices<\/h2>\n\n\n\n

The breakthrough came when one of Stevens\u2019 AV integrators invited the team to demo DTEN products at a client site in Manhattan. \u201cWithin 10\u201315 seconds, I had a call up and running on a system I\u2019d never seen before,\u201d Ortiz recalls. \u201cThat hands-on experience really got us excited.\u201d<\/p>\n\n\n\n


Starting with two test devices in their own IT department, Stevens quickly recognized the potential to simplify their AV
ecosystem<\/a>. The university has since deployed DTEN D7X 55 and D7X 75<\/a> systems with DTEN Vue Pro cameras and
DTEN Mate controllers, in conference rooms, classrooms, and lab spaces.<\/p>\n\n\n\n


\u201cWe\u2019ve used nearly every DTEN model available, and all are deployed with no issues,\u201d says Candiotti. \u201cIt\u2019s so easy to install and manage. From a support perspective, I\u2019ve probably gone on-site twice in five years.\u201d The team also leverages DTEN Orbit <\/a>for centralized management and remote troubleshooting. \u201cHaving management tools that actually work is essential,\u201d says
Candiotti. \u201cWe\u2019re really outnumbered with the number of devices we have, so being able to reboot, update, or monitor
systems remotely is huge.\u201d<\/p>\n\n\n

\n
\"Stevens
With D7X devices installed across campus in classrooms and labs, student interaction is simple and intuitive.<\/figcaption><\/figure><\/div>\n\n\n

The Results: Efficiency, Savings, and Ease of Use<\/h2>\n\n\n\n

Stevens\u2019 ongoing efforts to standardize on DTEN, is based on the reliability of devices as well as the quick deployment time
and cost savings. Stevens cut setup and integration time dramatically. \u201cBefore, it could take a week to build out a
conference room,\u201d Ortiz explains. \u201cNow we can do it in a day or two \u2014 sometimes less. That\u2019s roughly a 35\u201340% cost savings
from our previous setup.\u201d<\/p>\n\n\n\n


All-in-one devices also reduced third-party installation labor, shipping costs, and network complexity. \u201cOne system, one
device,\u201d says Candiotti. \u201cYou register it on the network, and it\u2019s good to go.\u201d<\/p>\n\n\n\n


The team also cites the streamlined support and management they receive. With Orbit, IT staff can monitor all DTEN devices
across campus from a single interface. \u201cWhen someone calls about an issue, we can check the device remotely,\u201d Candiotti
explains. \u201cMost times we can resolve it without even entering the room.\u201d<\/p>\n\n\n\n


Fewer moving parts have also meant fewer problems. \u201cThe lack of support tickets around DTEN is a big indicator,\u201d Ortiz notes.
\u201cPeople definitely tell us when they don\u2019t like something, and we just don\u2019t hear that with DTEN.\u201d<\/p>\n\n\n\n


The team agrees that DTEN provides a seamless user experience with faculty and staff easily embracing the intuitive
experience. \u201cWe trained users in one of our labs and they were blown away,\u201d says Jesse Mottola, Academic Multimedia
Support Specialist. \u201cThey didn\u2019t need extra instructions. Everything just made sense, and we haven\u2019t had a single ticket
since.\u201d<\/p>\n\n\n\n

The ease of starting a meeting and collaborating naturally has made DTEN the university\u2019s new standard. \u201cYou don\u2019t even
think about the technology,\u201d Ortiz says. \u201cYou just dial in and go. That\u2019s when you know it\u2019s working.<\/p>\n\n\n\n

With strong adoption and measurable results, Stevens plans to continue expanding DTEN across campus. \u201cGoing forward, this is the standard,\u201d Ortiz confirms. \u201cAny space that needs hybrid capability, there\u2019s no question, it\u2019s going to be DTEN.\u201d<\/p>\n\n\n\n

\n

\u201cYou don\u2019t even think about the technology. You just dial in and go. That\u2019s when you know it\u2019s working. <\/strong>– Harry Ortiz<\/p>\n<\/blockquote>\n\n\n\n

\n\n\n\n

Read the Latest Additions to the DTEN Blog:<\/em><\/p>\n\n\n