DTEN Flexible Services

DTEN prides itself on service as much as hardware. Orbit and Services provide scalable options that grow with you.

The DTEN Service Offering

To show our appreciation of all the companies that have chosen our products since our launch, we developed programs and platforms catered around their needs.

Orbit Customer Service Platform

Access powerful management and maintenance device tools, an enhanced product warranty, and a personalized version of DTEN’s comprehensive customer success and support network.

  • Worry Free IT Support & Services
  • Advanced Product Warranty
  • Enhanced Customer Support
Learn More

DTEN Orbit Service Plans


Included FREE with ALL DTEN Services*



Device Manufacturer Warranty icon icon icon
Remote Device Update and System Status Monitoring icon icon icon
Extended Warranty for the Term of the Subscription - icon icon
Remote Device Repair and Management - icon icon
Advance Parts Replacement¹ - icon icon
Product Trainings Recorded Recorded Instructor-led
Support Hours (Excluding Major Holidays) 24/5 24/5 24/5
Service Level Objectives 4 Hrs 4 Hrs 2 Hrs
Support Channels Email / Chat Email / Chat Email / Chat / Phone
Customer Success Manager - - Pool
Service Check-in - - Monthly
Executive Business Reviews - - Remote
Pricing FREE Contact Sales Contact Sales

Personalized service plans available for large deployments 1 Currently available only to US, UK and EU customers * Plus the remainder of the limited warranty period

Terms and Conditions

Worry-free IT: As Simple as 1 - 2 - 3

  • 1
    Select Your DTEN Solution
  • 2
    Select Your Service Plan
  • 3
    Select Your Service Term

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30 Day Free Trial

Give DTEN a try for 30 days at no charge. Cancel anytime - but we think you and your workforce will love it.

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